Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the BraveWorx platform ("Platform"), including our website, mobile applications, and all related services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Platform.

These Terms constitute a legally binding agreement between you and BraveWorx Inc. ("BraveWorx," "we," "us," or "our"), a company registered and operating under the laws of the Republic of the Philippines.

2. Description of Service

BraveWorx is a multi-tenant Software-as-a-Service (SaaS) marketplace that connects service providers ("Tenants" or "Providers") with customers ("Clients") in the Philippines. The Platform provides:

For Service Providers: Online booking management, payment processing via PayMongo, staff and HR management (attendance, leave, payroll), customer relationship tools, invoicing, and business analytics.
For Customers: A marketplace to discover, compare, and book services from verified providers; online payment options (GCash, Maya, credit/debit cards); booking history; and review capabilities.

BraveWorx acts as a technology intermediary and is not a party to the service agreements between Providers and Clients. We do not provide, control, or supervise the services offered by Providers.

3. User Accounts & Eligibility

To use certain features of the Platform, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Keep your login credentials confidential and not share them with third parties
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized access to your account

You must be at least 18 years of age and legally capable of entering into binding contracts under Philippine law. By using the Platform, you represent and warrant that you meet these requirements.

4. Tenant (Service Provider) Obligations

If you register as a Tenant on BraveWorx, you agree to:

Provide accurate and truthful business information, including your DTI/SEC registration, business permits, and professional licenses as applicable
Deliver services as described, at the quoted prices, and within the agreed timeframes
Maintain a professional standard of service that meets or exceeds customer expectations
Comply with all applicable Philippine laws, regulations, and licensing requirements, including but not limited to the Consumer Act (RA 7394), Labor Code, and local business ordinances
Respond to booking requests within a reasonable timeframe (ideally within 2 hours during business hours)
Keep your service listings, pricing, and availability up to date
Resolve customer complaints promptly and professionally
Not engage in any fraudulent, misleading, or unethical business practices

5. Subscription Plans & Fees

BraveWorx offers three subscription tiers for Tenants:

Starter (Free): Up to 1 branch, 3 staff, 10 services. Platform commission: 5% per transaction.
Professional (PHP 1,499/month): Up to 3 branches, 15 staff, 50 services. Platform commission: 3% per transaction. Includes priority support and advanced analytics.
Enterprise (PHP 3,999/month): Unlimited branches, staff, and services. Platform commission: 1.5% per transaction. Includes dedicated account manager, custom branding, and API access.

Subscription fees are billed monthly in advance. Platform commissions are deducted automatically from each completed transaction before payout. All prices are in Philippine Pesos (PHP) and are inclusive of applicable taxes unless otherwise stated.

We reserve the right to modify pricing with 30 days' advance notice. Existing subscribers will be grandfathered at their current rate for the remainder of their billing cycle.

6. Payments & Transactions

All financial transactions on the Platform are processed through PayMongo, our authorized payment gateway partner. By using BraveWorx payment features, you also agree to PayMongo's terms of service.

Supported payment methods include GCash, Maya (formerly PayMaya), Visa, Mastercard, and bank transfers
BraveWorx does not store credit card numbers or sensitive payment credentials on our servers
Tenant payouts are processed according to your PayMongo account settings and schedule
All transaction fees charged by PayMongo are separate from BraveWorx platform commissions

7. Cancellations & Refunds

Cancellation and refund policies are determined by individual Service Providers, subject to the following minimum standards:

Customers may cancel a booking free of charge up to 24 hours before the scheduled service time, unless the Provider specifies a more generous policy
For cancellations within 24 hours, Providers may charge a cancellation fee of up to 50% of the booking amount
No-shows may be charged the full booking amount at the Provider's discretion
If a Provider cancels a confirmed booking, the Customer is entitled to a full refund
Refunds are processed through PayMongo and may take 5-14 business days to reflect in the customer's account, depending on the payment method

Disputes that cannot be resolved directly between the Provider and Customer may be escalated to BraveWorx support for mediation.

8. Intellectual Property

The BraveWorx name, logo, software, website design, and all associated intellectual property are owned by BraveWorx Inc. and protected under Philippine intellectual property laws (RA 8293).

Tenants retain ownership of their business content (logos, descriptions, photos) uploaded to the Platform. By uploading content, you grant BraveWorx a non-exclusive, royalty-free license to display and distribute such content within the Platform for the purpose of providing our services.

9. Limitation of Liability

BraveWorx is a technology platform that facilitates connections between Providers and Clients. To the maximum extent permitted by Philippine law:

We are not responsible for the quality, safety, legality, or delivery of services provided by Tenants
We do not guarantee the accuracy of Provider profiles, reviews, or service descriptions
Our total liability for any claim arising from your use of the Platform shall not exceed the amount you paid to BraveWorx in the 12 months preceding the claim
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages

10. Termination

Either party may terminate this agreement at any time. BraveWorx reserves the right to suspend or terminate accounts that:

Violate these Terms of Service
Engage in fraudulent or illegal activity
Receive consistently poor customer reviews (below 2.0 average) without improvement
Remain inactive for more than 12 consecutive months

Upon termination, Tenants must settle all outstanding commissions and fees. Customer data will be handled in accordance with our Privacy Policy.

11. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from these Terms shall be resolved through the following process:

Negotiation: The parties shall first attempt to resolve disputes through good-faith negotiation
Mediation: If negotiation fails, the dispute shall be submitted to mediation under the rules of the Philippine Mediation Center
Arbitration: If mediation is unsuccessful, the dispute shall be settled by arbitration in Makati City under the rules of the Philippine Dispute Resolution Center

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify registered users of material changes via email and/or an in-platform notification at least 15 days before the changes take effect.

Continued use of BraveWorx after the effective date of updated Terms constitutes your acceptance of the new Terms. If you disagree with any changes, you may terminate your account before the effective date.

13. Contact Us

For questions, concerns, or complaints about these Terms of Service, please contact us:

Email: legal@braveworx.io
Phone: +63 (2) 8888-WORK (9675)
Address: BraveWorx Inc., Makati City, Metro Manila, Philippines